Refund policy

Effective September 10, 2026

All Sales Are Final

The Formetal Company, LLC does not accept returns or exchanges. This applies to every product we sell: clips, connectors, fasteners, stud, track, and other cold-formed steel framing components.

We work this way for a reason. Our clips, connectors, and fasteners ship directly from manufacturer facilities, are sold in bulk and case quantities, and are ordered against your specific order rather than pulled from shelf stock. Our stud, track, and framing components are produced and cut to the profile, gauge, and length you order.

Because of this, we cannot accept returns for ordering errors, over-ordering, a change of specification, project cancellation, or change of mind.

Check Your Order Before You Buy

Please verify part numbers, quantities, gauges, and dimensions before you complete your order.

We are glad to confirm a part number with you first. Email sales@theformetal.com or call (404) 361-0525 and we will help you get it right before you place the order.

When We Will Make It Right

All sales are final, but we stand behind what we ship. We will correct the following at no cost to you.

Shipping errors

If you receive an item different from what your order confirmation shows, contact us within 10 business days of delivery. We will send the correct product and arrange return of the incorrect item at our expense.

Damage or shortage in transit

You must inspect your shipment before signing the delivery receipt. If any part of your shipment shows damage, shortage, or a count discrepancy:

Note the specific damage or shortage in writing on the delivery receipt or bill of lading before you sign
Photograph the damage and the packaging before moving the material
Contact us at sales@theformetal.com within 48 hours of delivery

Freight carriers deny damage claims that are not noted at the time of delivery. Signing a clean delivery receipt is a legal acknowledgment that the shipment arrived complete and undamaged, and we cannot pursue a carrier claim on your behalf once that has happened. Full inspection instructions are in our Shipping Policy.

Manufacturing defects

Products found to be defective are covered under the original manufacturer's warranty. Contact us and we will help you submit a warranty claim. Warranty terms, remedies, and determinations are set by the manufacturer, not by The Formetal Company.

Canceling an Order

You may cancel an order at no charge if we receive your request before the order has shipped. Contact us right away at sales@theformetal.com or (404) 361-0525.

Once an order has been released to the manufacturer or has shipped, it cannot be canceled.

Refunds

Where a refund is issued under one of the exceptions above, we credit it to your original method of payment within 5 to 10 business days of approval.

Original shipping charges are not refunded except where the error was ours.

How to Start a Claim

Email sales@theformetal.com with:

Your order number
A description of the problem
Photographs, where they apply

Do not ship anything back before you receive written authorization from us. Our products ship from several manufacturer facilities, and the correct return address depends on which facility filled your order. Unauthorized returns cannot be processed or credited.