Shipping policy

Order Processing

Orders are typically processed within 1–2 business days of receipt. Orders placed after 2:00 PM ET or on weekends and holidays begin processing the next business day.

Because our products ship directly from manufacturer facilities, processing times may vary by product line and by manufacturer stock availability. If an item is on extended lead time, we will contact you at the email address provided on your order.

How Your Order Ships

Most clip and fastener orders ship directly from the manufacturer's warehouse rather than from our facility. This means:

Orders containing products from more than one manufacturer will arrive in separate shipments, potentially on different days
Shipments may originate from facilities outside Georgia
Tracking information is provided as it becomes available from the shipping manufacturer

Shipping Methods and Costs

Parcel shipments- Smaller items ship via standard parcel carriers. Shipping cost is calculated at checkout based on item weight and destination.
Free shipping- Select products qualify for free shipping. Qualifying items are identified on the product page. Free shipping applies to standard ground service.
Freight (LTL) shipments- Larger, heavier, or longer products ship by freight carrier. Freight charges are calculated at checkout and are based on order value and destination. Freight shipments carry additional delivery requirements — please read the section below carefully.
Quote-required items- Certain products are sold by quotation rather than through online checkout. These items display a "Request a Quote" button instead of "Add to Cart." Pricing and freight for these products are provided by quotation.

Freight Delivery Requirements

If your order ships by freight carrier, you are responsible for arranging to receive it. Please note:

Delivery is to a commercial address with a loading dock or forklift unless other arrangements are made in advance
Someone must be present during the delivery window to receive and sign for the shipment
Liftgate service, residential delivery, inside delivery, and appointment scheduling are not included and incur additional charges. Contact us before ordering if you require any of these services.
Carriers will attempt delivery during standard business hours. Redelivery fees resulting from a missed delivery are the customer's responsibility.

Inspection at Delivery — Important

You must inspect your shipment before signing the delivery receipt.

Freight carriers deny damage claims that are not noted at the time of delivery. If any portion of your shipment shows damage, shortage, or a count discrepancy:

Note the specific damage or shortage in writing on the delivery receipt or bill of lading before signing
Photograph the damage and the packaging before moving the material
Contact us at sales@theformetal.com within 48 hours of delivery

Signing a clean delivery receipt is a legal acknowledgment that the shipment arrived complete and undamaged. We cannot pursue a carrier claim on your behalf once that has occurred.

Delivery Estimates

Transit times shown at checkout are estimates provided by the carrier and are not guaranteed. We are not responsible for delays caused by carriers, weather, manufacturer stock shortages, or events outside our control. Delivery delays do not constitute grounds for order cancellation or refund once material has shipped.

Shipping Addresses

Please verify your shipping address before submitting your order. Address corrections or reconsignments requested after shipment are subject to carrier fees, which will be passed through to the customer.

We currently ship within the United States. For international destinations, please contact us for a quote.